Your cart is currently empty!
Privacy Policy
Last update date: February 23, 2024
Preamble
This Privacy Policy is addressed to you as a user of the website https://shop.estoublon.com/ (hereinafter referred to as the “Site“) and aims to inform you how your personal information may be collected and processed by SOCIETE AGRICOLE DU DOMAINE D’ESTOUBLON.
Respecting your privacy and your personal data is a priority for us, and we are committed to processing your data in strict compliance with the French Data Protection Act of January 6, 1978 (hereinafter “IEL law“), as amended, and the General Data Protection Regulation (EU) of April 27, 2016 (hereinafter “GDPR“).
In any event, we commit to the following two essential principles:
- You remain in control of your personal data; and
- Your data is processed in a transparent, confidential, and secure manner.
1. Personal Data, Definition
Personal data refers to information that can identify you directly or indirectly (“Personal Data“). It includes information such as your name, surname, postal address, email, phone number, but also other information like purchase history, interactions with customer service, your survey responses, and the products you have viewed.
2. Identity & Contact Details of the Data Controller
The data controller of your data is SOCIETE AGRICOLE DU DOMAINE D’ESTOUBLON, a simplified joint stock company, registered under SIREN 376720017, with its registered office at Domaine d’Estoublon, 13990 FONTVIEILLE.
For any questions related to the management and use of your personal data, you can reach us:
- By email at contact@estoublon.com;
- By mail at Château d’Estoublon, Domaine d’Estoublon, 13990 Fontvieille;
- By phone at +33 (0)4 90 54 64 00 (toll-free number) Monday to Friday from 9 am to 5 pm.
3. Collection & Origin of Data
All data concerning you are collected either directly from you (information communicated when you register on the Site or order your products, via the contact form available on the Site), or indirectly during your visit to our website (connection and browsing data).
In all cases, your data is collected and processed only to manage your registration on the Site, ensure the delivery of your products, allow you to benefit from all the features and services offered, propose commercial offers, enable us to improve our services, and ensure effective commercial follow-up.
Details on how your data is collected and processed are provided in this Privacy Policy.
When necessary, we commit to obtaining your consent and/or allowing you to oppose the use of your data for certain purposes, such as the possibility to send you commercial prospecting or to place third-party cookies on your terminal for the purposes of measuring our website audience and proposing commercial offers and targeted advertising based on your interests.
4. Data Processed and Collected
SOCIETE AGRICOLE DU DOMAINE D’ESTOUBLON collects and processes data relating to the following categories:
- “Identity” data such as name, surname, email address;
- Data related to your transactions and the execution of our contractual obligations such as order history;
- Data related to commercial relationship and after-sales service, such as your delivery incidents, claims with customer service; and
- Marketing data such as cookies, products viewed.
Some data is collected automatically due to your actions on the Site. The mandatory or optional nature of the data is indicated during collection by an asterisk.
5. Purpose of Collected Data
SOCIETE AGRICOLE DU DOMAINE D’ESTOUBLON carries out collections and processing of your personal data. This data is collected particularly during:
- The creation of your account on the Site;
- An order on the Site;
- Browsing on the Site and viewing product sheets;
- Your interactions with customer service; and
- Your interactions with our communications.
You can review the details of the personal data we may have on you:
5.1 For the management and monitoring of your ACCOUNT, contracts, orders, deliveries, invoices, and customer relationship:
- The identification and contact information (name, first name, email address) necessary for your identification when you use one of our services;
- Transactional information necessary to process your order (selected items, delivery and billing address, phone number and your email address, payment method, anonymized banking data);
- Following an order on the Site or as part of the follow-up of a contact with customer service, you will automatically receive email or SMS communications to allow you to track your order or claim (order confirmations, information on the delivery of your package, etc.). These are service messages necessary for the proper execution of the orders and services you have requested. The receipt of this information is not linked to the choices you may have expressed for receiving newsletters and commercial offers; and
- Information following your calls to our Customer Service.
5.2 For Estoublon Communications
Following the creation of your account or subscription to the newsletter on the Site, or if you are subscribed to the Estoublon Newsletter by email, we will send you our newsletter. These newsletters keep you informed about news and collections. To better tailor our electronic mailings, we measure the open and click rates of our sent emails.
The collected data includes:
- Email address; and
Interaction data (open, click, unsubscribe). - You have the ability at any time to adjust the information you wish to receive or to unsubscribe by clicking on the link provided at the bottom of each newsletter.
5.3 For Exchanges with Customer Service
The Estoublon Customer Service team is tasked with responding to the customer or prospect regarding any inquiries about an order, delivery, payment method, a product, the location of a sales point, or an online account.
Thus, they have access to personal records related to any order with delivery or account creation or online purchase, requiring customer identification.
- Name, surname, email address, phone number, postal address; and
- Elements related to the order, payment, delivery, or any product-related request.
5.4 Payment by Bank Details
When you finalize your orders, your payments are secure. Payment data is not collected by SOCIETE AGRICOLE DU DOMAINE D’ESTOUBLON, only a payment identifier to allow us to recognize the card used for the payment. Your bank details are collected solely by our payment service provider, Payplug.
5.5 Compliance with Our Legal Obligations
In our professional activity, we are subject to legal obligations such as billing and accounting. In this context, we are required to process your information related to any order with delivery including:
- Name, surname, email address, phone number, postal address; and
- Elements related to the order, payment, delivery, or any product-related request.
6. Recipients of Your Data
Within the limits of their respective roles and for the purposes outlined in sections 3 and 5, the main parties who will likely have access to your data are:
- The authorized personnel of the various departments of SOCIETE AGRICOLE DU DOMAINE D’ESTOUBLON (administrative, accounting, marketing, sales, logistics, and IT services);
- Companies responsible for managing the Site;
- Companies responsible for the transport and delivery of products;
- Companies offering online payment services;
- Possible service providers we use to manage our activities (CRM, emailing, billing software, data storage, etc.); and
- Authorized personnel of our subcontractors (if applicable).
SOCIETE AGRICOLE DU DOMAINE D’ESTOUBLON remains responsible for the processing performed on your data and ensures compliance with the use of your information and security standards used.
7. Data Retention Period
We keep your data only for the time necessary for the purposes pursued, as described in sections 3 and 5:
7.1 For the management and monitoring of your ACCOUNT, contracts, orders, deliveries, invoices, and customer relationship:
The retention period for data related to exchanges with customer service is that of the commercial relationship and up to five (5) years from the end of the commercial relationship for reasons of proof preservation.
7.2 For Estoublon communications:
Data is retained as long as the person does not unsubscribe from the newsletters.
7.3 For exchanges with Customer Service:
The retention period for data related to exchanges with customer service is that of the commercial relationship and up to five (5) years from the end of the commercial relationship for reasons of proof preservation.
7.4 Payment by bank details:
Your banking data is kept by our secure payment provider for a period not exceeding thirteen (13) months following the debit date or fifteen (15) months in case of deferred debit payment cards for proof purposes.
7.5 Compliance with Our Legal Obligations:
Your data is kept for up to 10 years to ensure compliance with our fiscal and accounting obligations.
8. Your Rights
In accordance with the IEL law and GDPR, you have the following rights:
- Right of access (Article 15 GDPR), to rectification (Article 16 GDPR), to update, to complete your data;
- Right to erasure of your personal data (Article 17 GDPR), when they are inaccurate, incomplete, ambiguous, outdated, or when their collection, use, communication, or conservation is prohibited;
- Right to withdraw your consent at any time (Article 13-2c GDPR);
- Right to restriction of processing of your data (Article 18 GDPR);
- Right to object to the processing of your data (Article 21 GDPR);
- Right to data portability of the data you have provided to us, when your data are subject to automated processing based on your consent or on a contract (Article 20 GDPR);
- Right to determine the fate of your data after your death and to choose whether we communicate (or not) your data to a third party you have previously designated; and
- Right to request human intervention in the case of automated decision-making (Article 22 GDPR).
You can obtain more information about the scope of these rights on the CNIL website by clicking here.
In the event of your death and in the absence of instructions from you, we commit to destroying your data, unless their retention is necessary for proof purposes or to comply with a legal or regulatory obligation.
You can exercise your rights by sending an email to: contact@estoublon.com or by sending mail to the following address: Château d’Estoublon, Route de Maussane, 13990 Fontvieille.
Finally, you can also file a complaint with the supervisory authorities, particularly the CNIL (https://www.cnil.fr/fr/plaintes).
9. Connection Data and Cookies
We use connection data (date, time, Internet address, your phone protocol, pages viewed) and cookies (small files saved on your computer) on our website to identify you, remember your visits, particularly those to viewed pages, and to measure the usage of our website.
You can consent to, refuse, or choose the type of cookies you allow to be stored on your computer devices.
10. Data Security
SOCIETE AGRICOLE DU DOMAINE D’ESTOUBLON and its potential subcontractors commit to implementing all technical and organizational measures to ensure the security of our personal data processing and the confidentiality of your data, in accordance with the IEL law and GDPR.
SOCIETE AGRICOLE DU DOMAINE D’ESTOUBLON takes the necessary precautions, in light of the nature of your data and the risks presented by our processing, to preserve the security of the data and, in particular, to prevent it from being distorted, damaged, or accessed by unauthorized third parties (physical protection of premises, client authentication process with personal and secure access through confidential identifiers and passwords, encryption of certain data…).
